What is covered under Julbo's Lifetime Warranty?
We make sunglasses & goggles for hardcore adventurers. That's why we back every pair of Julbos with a lifetime warranty for the original owner. If you have a manufacturing defect we'll fix them. RxTREM™ Prescription Julbo's have some warranty restrictions. Click here to review. Using non – Julbo lenses in our frames voids the warranty.
Though our warranty doesn't cover normal wear and tear such as scratched lenses, broken hinges, worn out temple arm covers, nose pads or accidental damage, we can still repair your Julbos. We also have common parts that will wear out from normal wear and tear available on the Parts page.
How do I know if my sunglasses actually qualify for a warranty?
The best thing to do is send them to us and we’ll evaluate them. Please fill out the Warranty/Return form and send in with your frame. If it is a warranty issue we will fix or replace at no cost. If it’s not considered a warranty we will contact you with a quote to fix them. We only charge for parts, not labor or shipping back to you.
I’ve scratched my sunglass or goggle lenses. Is that covered by warranty?
Sorry but scratched lenses aren’t considered a warranty item. We can replace non-prescription lenses for you. Cost per lens set is: Kids $10, Spectron/Polycarbonate $25 & NXT $50 and we pay for Priority Mail back to you. Just fill out the Warranty/Return form and send in with your frame.
Do I need to include my receipt when sending in my Julbos?
No. Just send your Julbos and we'll work to get you back in business.
Does your warranty cover Julbo sunglasses with non-Julbo prescription lenses?
Sorry, it does not.
Does Julbo pay for shipping on warranties?
Julbo does not pay for the cost of shipping your warranty Julbo's to us. We will not charge for shipping them back to you. We do recommend sending your Julbo's to us in the most cost effective track-able manner possible.
Does your warranty apply to discontinued Julbo models?
Yes, Julbo warranties all sunglasses and goggles against manufacturing defects for the lifetime of the product. If we are not able to fix or replace your discontinued sunglasses or goggles with the same model we will replace with another comparable pair from our discontinued samples inventory. We do our best to come as close to your original Julbo's as possible.
What happens if I don’t like the replacement choices that you are offering to me?
If you don’t like the choices we’ve offered we’ll work something out with you. Our goal is to make you happy.
I have a pair of sunglasses with possible warranty lens issues. Can I return them and have you put in another type of lenses?
Sure, we will do this if another style of lens is available for the model being returned. If the requested lens set is more expensive than what you have we will charge you the difference between the two.
Can you send back my beloved warrantied Julbos when you send out my replacement frame?
Once you send your warrantied sunglasses in replacement we cannot return them to you. So say goodbye to them before you send them off!
How do I get my Julbos repaired?
If your Julbos need to be fixed, we recommend sending them back to us. Our experts can't wait to bring your glasses back to "like-new" standards. If the repair falls under warranty, we’ll fix or replace them at no charge & return them to you. We'll do our best to repair your Julbo’s even if they're not covered under warranty. Once you submit your repair order we'll email you to let you know the cost of your repair. Please allow at least three weeks for us to complete your repair.
How much will it cost to repair my Julbos?
Every repair is different and repair costs will vary. We only charge for parts not labor or shipping them back to you. Before we do any repair work we will contact you with a quote and scope of work.
How long will it take to get my Julbo's back from repair or warranty?
It will take between 1 and 3 weeks. To speed up the process, make sure you fill out our Warranty/repair form completely.
Can I replace just one Julbo lens?
Sorry, Julbo lenses only come in pairs. This keeps everything aligned and helps avoid distortion.
For more information please e-mail firstname.lastname@example.org or call 800-651-0833.
The following products contain a chemical known to the State of California to cause cancer [OR to cause birth defects or other reproductive harm]: All Spectron, Camel, Octopus and Falcon lenses