1. Does Julbo USA offer free shipping?

    Yes! We offer free FedEx 2-day shipping on orders $49 and over. Some exclusions apply. 

  2. Where is my confirmation email?
    If you did not receive a confirmation email, do not fret, your order is most likely processing. However, if you did not see a confirmation number after checkout, your order may not have come through successfully.  Feel free to send us a chat message or email and we can check on ... Read more
  3. Missing package?
    Sometimes the carrier tracking information indicates that a package has been delivered, but you can’t find it. Before reaching out to us, please take the time to consider the following: Delivery confirmation usually specifies where the package was left (e.g. mailbox or front porch), but this is often incorrect. Please check all ... Read more
  4. Does my order qualify for a free return?
    Yes! If you qualified for free shipping on your order and it has been less than 30 days since your purchase we offer free returns. We offer free shipping and free returns on orders over $49 with FedEx. Some exclusions apply.  To set up a free return, please send an email to ... Read more
  5. What is Julbo's return policy?
    We accept returns within 30 days of purchase as long as the items are in like new condition with the original packaging. Any return must be unworn and in re-sellable condition with the original packaging it came with.  We can only accept returns for purchases from the Julbo USA website. Also keep in mind ... Read more
  6. How do I set up a return?
    To set up a return, please send an email to with a copy of your original order confirmation. Please include the reason for the return. We will then set up a return authorization and send a prepaid return label to your email separately if you qualified for a free return. If ... Read more