Missing package?

Published in Shipping/Returns 91 Views

Sometimes the carrier tracking information indicates that a package has been delivered, but you can’t find it. Before reaching out to us, please take the time to consider the following:

  1. Delivery confirmation usually specifies where the package was left (e.g. mailbox or front porch), but this is often incorrect. Please check all doors and porches. Check with neighbors, as the delivery person may have gotten the address wrong.
  2. Check with your local post office. Sometimes packages are accidentally scanned as delivered, when in fact they were returned to the post office because of an issue with delivery (e.g. the package did not fit in your mailbox).
  3. If you still cannot find your package please reach out to us so that we can investigate what might have happened. We will then open a claim if necessary.