Shipping & Handling Policy
JULBO FREE SHIPPING OFFER:
We want to make sure you get the right pair of Julbo’s. We're offering Free Shipping and Free Returns on qualified Julbo.com orders for a limited time.
FREE SHIPPING QUALIFIERS:
* Minimum online (Julbo.com) purchase of $49.00 or more (before tax and shipping)
* FedEx Ground Shipping within the contiguous United States. (Excluding Alaska, Hawaii, Guam, U.S. Virgin Islands, Puerto Rico)
* Offer not valid on previous purchases or repair orders.
*Orders using promotion codes may be excluded from free shipping offer.
Other delivery methods available for additional fees.
* Free returns for FedEx orders only. * Returns must sent within 30 days of receipt and must be in new, unused condition in original packaging. * Offer may be modified or discontinued at any time without notice.
GENERAL SHIPPING INFORMATION:
* Julbo.com orders can only be shipped within the 50 United States
* Orders shipping to AK, HI or APO must choose USPS.
* UPS and FedEx will not ship to a PO Box address.
* When you reach the final checkout page estimated shipping costs will be calculated, and you will be able to select your preferred shipping method.
* Most Julbo.com orders are processed within 1-2 business days. Some delays may occur around holidays, winter storms and other unforeseen circumstances. We will do our best to make sure your order reaches you in a timely manner.
* Julbo Inc. is the distributor for the United States. As such, we are only authorized to ship within the U.S. If you are outside of the U.S., please look for the Julbo distributor within your country. Those distributors can be found on our international site: https://www.julbo.com/fr_fr/dealer-locator/
* All items indicated to be in stock are generally shipped same day if the order is placed before 1:00 PM Eastern Standard Time. In stock items ordered after 1:00 PM Eastern Standard Time will be shipped the next business day.
GENERAL RETURN DETAILS:
* If you are not completely satisfied with your order from Julbo.com, you may return your order within 30 days of receipt.
* Your Julbo Sunglasses and/or goggles must be returned to us in new, unused condition and in original packaging.
* Customer is responsible for return shipping costs unless original order qualified for JULBO FREE SHIPPING OFFER above
* If you have any questions please contact us at email@example.com or call Customer Service at 800-651-0833.
* SHIP RETURNS TO: RETURNS Julbo Inc. 296 Avenue D Suite 10 Williston, VT 05495.
COVID-19 RETURN POLICY UPDATE:
Due to the ongoing global pandemic we as a company are having to take precautions to keep our staff safe while processing returns. Please allow 2-3 weeks upon your return arriving at our warehouse, to be issued a refund. We are also seeing a higher than usual return rate and ask you to be patient as we manage our returns. Thank you for understanding and stay safe!
If your order qualified for the Free Shipping/Returns offer above, please reach out to us to set up a return authorization. You can either email firstname.lastname@example.org or call 800-651-0833. Once we have your RA set up, we will issue a prepaid return label from FedEx. If you do not see that email within one business day after setting up your RA, make sure to check your spam/junk folder.
Once recieved back at our warehouse, returns can take up to a week to be processed. Once processed you might not see a credit to your account for another few business days.
A confirmation email is sent once the order has been entered into our system. Tracking information will be sent once the order ships. If you did not recieve an email, make sure to check your spam/junk folder.
All items indicated to be in stock are generally shipped same day if the order is placed before 1:00 PM Eastern Standard Time. In stock items ordered after 1:00 PM Eastern Standard Time will be shipped the next business day.
IMPORTANT: As inventory fluctuates hourly, an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on hold. We cannot accommodate backorders currently so if we do not hear back with 48 hours, your order will be cancelled.
Julbo Inc. is the distributor for the United States. As such, we are only authorized to ship within the U.S. If you are outside of the U.S., please look for the Julbo distributor within your country. Those distributors can be found on our international site: https://www.julbo.com/fr_fr/dealer-locator/