Order Cancellation Policy

To cancel an order you have placed with Julbo, you must contact customer service by email (info@julbousa.com) or by phone (800-651-0833).

Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your order number, your name, and the date you placed your order.  Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund (minus shipping costs).