Simple Returns

If you are not completely satisfied with your order from Julbo.com, you may return your order within 30 days of receipt

Returning Your Product:

* To initiate a return please fill out and submit the form below.

* A Return Authorization (RA) number is required to process your return.

 

Return Details:

* A $8.00 processing fee will be deducted from your refund for returns shipped using a Julbo issued return label.

* Your Julbo Sunglasses and/or goggles must be returned to us in new, unused condition and in the original packaging.

* Once we have your RA set up, we will issue a prepaid return label from FedEx. If you do not see that email within one business day after setting up your RA, make sure to check your spam/junk folder. 

* Customer is responsible for all return shipping costs.

* The return processing fee is waived if you choose to ship your return back yourself with your preferred carrier.

* Return Address: Julbo Returns (RA#123456789) 296 Avenue D Suite 10 Williston, VT 05495.

* Once received at our warehouse, returns can take up to a week to be processed. Once processed you might not see the refund back to the original form of payment for another few business days. 

* Items purchased from any other online dealer other than Julbo.com are not eligible for returns. 

* Julbo does not offer exchanges. If you are looking to make an exchange for a recent purchase, you can return it and reorder something else at your convenience. 

* If you have any questions please email us at info@julbousa.com or call Customer Service at 800-651-0833.