Warranty and Repairs
COVID-19 RETURN POLICY UPDATE:
Due to the ongoing global pandemic we as a company are having to take precautions to keep our staff safe while processing returns. Please allow 2-3 weeks upon your return arriving at our warehouse, to be issued a refund. We are also seeing a higher than usual return rate and ask you to be patient as we manage our returns. Thank you for understanding and stay safe!
Julbo has been manufacturing quality performance eyewear products for over 130 years and we stand behind our products. Julbo warranties all sunglasses and goggles for the original owner against manufacturing defects for the lifetime of the product. Julbo maintains the sole right to determine what a manufacturing defect or failure is.
Scope of Warranty:
The warranty will be honored for the lifetime of the product for the original owner. The warranty applies to all types of manufacturing defects in materials and workmanship.
This does not cover normal wear & tear, sunglasses or goggles that are stolen, lost, dropped, crushed, scratched, run over, chewed by human, pet or wild animal or any other damage that is caused by the consumer. The warranty will also not cover any frame that has been intentionally changed, painted, heat treated or altered in anyway. Julbo frames installed with non-Julbo custom or prescription lenses are not covered under warranty. This warranty extends only to residents of the United States.
Julbo will make every effort to repair eyewear as per customers’ request. Requested repairs that are not covered under the Julbo Lifetime Warranty Policy will be performed at the cost of the parts replaced.
Please note: Replacement parts for our current and most popular models are also available for purchase at https://www.julbo.com/en_us/spare-parts
Returns and repairs may take up to three weeks. For more information go to our FAQs page.
Scratched lenses are not covered under warranty. We can replace non-prescription Julbo sunglass lenses for you as long as we still have them available.
Cost per lens set is:
Spectron lenses: $50-$60
Spectron 3 Polarized lenses: $55
REACTIV Photochromic lenses: $130-$150
We do not charge for labor or shipping repaired sunglasses back to you. Just fill out the Warranty/Return Form and send in with your frame.
Our goal is to get your Julbos back to you as quickly as possible. Doing the following will help us make that happen:
Include a printed copy of the Warranty/Return Form, filled out is even better! (It's a fillable PDF form that you can type in and then print.)
Clean your Julbos as best you can. If they gross us out, we'll probably just send them back to you.