Can I leave an online reviews of your products ?
The opinions of our customers are very important to us. You can leave your opinion/review under each of our products and rank them from 1 to 5 stars.
Are my sunglasses compliant with European standards?
Our sunglasses are compliant with European Directive 89/686/EEC based on standard EN ISO 12312-1 (Sunglasses for general use). They are also compliant with Australian and American standards.
Which products can I buy on the www.julbo.com website ?
Our sunglasses, goggles and helmets are available to buy online. For any product requiring optical correction, such as prescription eyewear and prescription sunglasses, you'll need to make an appointment with an optician selling Julbo products.
What can I do if a product is out of stock ?
Some of our products are restocked and others may not be. If a product is due to be restocked, we can't currently give you advance notification of when it will be back in stock. To find out if a product will be available again, you'll need to contact our customer services ... Read more
I can't find a product on your website
Our website is regularly updated as our collections change. If you're looking for a specific reference or product and can't find it online, this means it's no longer in our current collection. Our dealers may still have it in stock.
Does julbo.com sell the same products as stores ?
Both stores and our website have access to the same stock, and product availability is determined by the contents of our annual collection. Each store is then free to choose whether it stocks a certain product or not, and can renew some or all of the stock on its shelves. You ... Read more
How should I clean my sunglasses ?
We recommend using a soft cloth. You can wash the frame in soapy water, rinse and then wipe with a soft cloth. Do not use solvents or chemical products as they could damage the glasses, and avoid anything abrasive to guarantee conformity of the lenses. For more information on caring for ... Read more