How do I return an order placed on julbo.com?

Log in to your account:

1. Create an online return request in "My orders" 
2. Select the order you want to return and the appropriate reason(s)
3. Prepare your parcel:

• Pack the product in its original packaging together with any accessories, instructions for use, documentation and labels; it must be in perfect condition for resale (unused, undamaged and clean)
• Write the order number and return address on the parcel

Julbo
Service retours e-commerce
Rue Lacuzon
39400 Longchaumois - France

1. Hand over your parcel to the carrier of your choice (you are responsible for paying return shipping costs)