Frequently Asked Questions

  1. No frequently asked questions.

The latest questions

  1. Can I customize my Julbo product?

    No, unfortunately it isn't currently possible to customize our sunglasses, goggles or helmets by choosing a frame color (front and temples) and lenses.

  2. Our lens markings: what's the story?
    We are currently updating our communication materials on our photochromic lenses. The names Zebra, Cameleon, Octopus and Falcon have disappeared and been replaced with a new description for the photochromic technology common to our lines: "REACTIV".  Our lenses have been given the new names of REACTIV Performance, REACTIV Nautic, REACTIV High ... Read more
  3. Connecter et utiliser le casque Sphere Connect

    Cette vidéo tutoriel vous montrera, étape par étape comment appairer et utiliser votre casque connecté Julbo Sphere Connect.

    Lien vers les produits : https://www.julbo.com/fr_fr/casques

  4. Remplacer son écran sur un masque équipé du SuperFlow System

    Cette Vidéo tutoriel vous montrera, étape par étape comment changer votre écran sur votre masque de ski Julbo équipé de la technologie SuperFlow System.

    Compatible avec : Aerospace, Aerospace OTG Starwind Airflux, Airflux OTG Ventilate

    Lien vers les produits : https://www.julbo.com/fr_fr/masques/superflow-system/

  5. How do I return a faulty product (after-sales service/guarantee) so that an expert assessment can be made?

    Log in to your account:

    1. Make a request by clicking on "My after-sales/guarantee requests"
    2. Complete the form carefully and honestly

    Our customer services will contact you within 72 hours (working days only) after an initial assessment to explain the next steps tailored to your case.

  6. When and how are refunds made?
    When we receive your return, and subject to the products being in acceptable condition, we will refund your purchase. Refunds depend on the payment method used. If you made your purchase on the website via PayPal, your PayPal account will be refunded in 2 to 3 working days.  If you made your ... Read more
  7. How do I return an order placed on julbo.com?
    Log in to your account: Create an online return request in "My orders"  Select the order you want to return and the appropriate reason(s) Prepare your parcel: Pack the product in its original packaging together with any accessories, instructions for use, documentation and labels; it must be in perfect condition for resale (unused, undamaged and ... Read more
  8. What should I do if I've made a mistake in my order?
    Once you've confirmed your order, you can't change or cancel it. However, you have the right to withdraw from the transaction within 14 days of the date on which you or a third party other than the shipper takes physical possession of the products (see our terms and conditions of sale). ... Read more