My order

  1. How do I return an order placed on julbo.com?
    Log in to your account: Create an online return request in "My orders"  Select the order you want to return and the appropriate reason(s) Prepare your parcel: Pack the product in its original packaging together with any accessories, instructions for use, documentation and labels; it must be in perfect condition for resale (unused, undamaged and ... Read more
  2. When and how are refunds made?
    When we receive your return, and subject to the products being in acceptable condition, we will refund your purchase. Refunds depend on the payment method used. If you made your purchase on the website via PayPal, your PayPal account will be refunded in 2 to 3 working days.  If you made your ... Read more
  3. What should I do if I've made a mistake in my order?
    Once you've confirmed your order, you can't change or cancel it. However, you have the right to withdraw from the transaction within 14 days of the date on which you or a third party other than the shipper takes physical possession of the products (see our terms and conditions of sale). ... Read more
  4. How long do my items stay in the cart for ?

    Items placed in your cart are reserved for 48 hours. Once this period has expired, they'll be automatically removed from your cart and put back on sale.

  5. Can I order prescription sunglasses directly from www.julbo.com?
    No, orders that require optical correction can't be purchased online. On our website, you can see which sunglasses take prescription lenses and which models would be suitable for your vision (by entering the figures on your optical prescription) under the "Prescription Sunglasses" link. For any purchase, we recommend you contact one ... Read more