FAQ
After-Sales Service and Warranty
- I bought my product when on holiday and can't return it to the store I bought it from. What should I do?
- I live in the EU but I bought my Julbo product in France and now I have a problem, what should I do?
- I live outside Europe, but I bought my Julbo product in France and now I have a problem, what should I do?
- How do I return a faulty product (after-sales service/guarantee) so that an expert assessment can be made?
- Can I contact you directly if I have a problem with my Julbo product?
- How do I activate the guarantee for my Julbo product?
- How long does it take to process an after-sales request?
- Your dealer does not want to provide after-sales service
- Can I get only one of my sunglasses lenses changed?
- How long is my Julbo product guaranteed for?
- How can I check the photochromic technology of my lenses is working properly?
- Can I buy an extra pair of lenses for my sunglasses?
- I want to buy accessories for my sunglasses
